Case Studies

Success Stories Highlighting Saved Time and Money

Ferring Pharmaceuticals

Pharmaceutical Firm Eliminates Paper-Based Bottlenecks to Get Employee Travelers Moving

Ferring's travel approval process was paper-based and inefficient. According to Giacomo Parato, IT Analyst at Ferring Pharmaceuticals, the process was not just time-consuming, it was also prone to delays. "Our travel approval process was not optimal," he says. "Employees had to fill out paper forms for travel, and then wait while the papers shuffled through many departments and across many desks."

Because managers could only receive and approve travel requests when physically in the office to process paperwork, there were often backlogs of requests that caused delays in approvals. This often meant that travel was approved only days — or sometimes hours before — employee travel dates. "Getting travel approved was stressful," says Parato. "Employees never knew how long the process would take, or if submissions would bounce back to them because of data errors."

Because travel paperwork was stored as hard copies, administrative staff faced a challenge when asked to produce documentation for reports or compliance audits. Ferring needed a solution that would digitize and automate its travel approval workflows; enable managers to approve requests, regardless of their location or network connectivity; and make searching for and accessing documentation easier.

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